Final project

1. Task:  Discomfort Matrix Duo

Choose a partner and discuss areas of intervention on your personal discomfort matrices you would each be willing to allow your partner to address for their project. Use the types of discomfort and desired outcomes as your design briefs. In continuous consolation with your partner, you will each design an experience or device for the other person that attempts to address their area of concern.

2. Searching a partner’s discomfort  

I worked with Nitish as a partner and shared our discomfort matrix. The most interesting discomfort he had was he felt discomfort when he ran into a situation he has to console people. I wanted to work on this.

 

3. Concept: consolation helper app

  • Target user: Nitish who feels discomfort to console people
  • The object of the app: Learning how to console before he faces that situation in person

 

4. Functions of the app 

 

 

5. How it works

1) Function 1: Education 

– step1: choose a subject (ex. breaking up, test, promotion, moving…)

– step2:  A user chooses a right consolation sentence in a simulated conversation

<references of the main experience>

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2) Function 2: Sending quotes to a friend by text 

Step1: Choose a pre-made image with quotes to cheer your friend.

Step 2: Input friend’s phone number and send it. (A user could send the limited length of short text too with an image.)

<references of the main experience>

 

 

 

 

 

 

 

3) Function 3: Reporting 

– Step 1: Sign up/Sign in

– Step2: Answer to a simple checklist after a real conversation to self-checking about a consolation and send it. Once you get a reward. If you reach the specific amount of it, you could send a gift(e.g: gifts in relevance: flowers, books, painting..) to a person you want to console and a user also could get a small present as well.

6. Considerations 

Through the development of the idea, I got feedback from Nick every week, and those questions from his feedback below could be checklists to build the idea firmly before starting design.

  • How can you keep the training impactful enough that it will be true preparation for real conversations, but also use UX and UI design that encourages repeat use?  This could relate to visual style (is it realistic? cartoonish?) and/or interaction style (playful? supportive?).
=> I thought the most important factor for an impactful training was how the contents of conversations are realistic. If it could give a user an immersive consolation experience, I believe it could boost the impact of the training and also the frequency of using.
So for a content side, I set the reporting function on the app. A user will send a review after the real conversation and based on it, the new contents will be created and updated on the app to offer various consoling situations. 
For visual/interaction style, I choose an illustration/cartooning style rather than a realistic picture for more playful factor. However, it would not be a heavy animation to make it simply loaded on a screen. 
  • Are the quotes that the user can send pre-produced (i.e. generated by the app/designer), or customized by the user?

=> It will be a pre-produced message to let a user use it easily.  And this user feels difficulty to console, and this app is made for helping it, this function should not be another huddle for using an app. This sending quote message is not made only for the consoling but also for the education function for the user. And the user also could learn what to say from pre-made images just for using this function. This quotes will be updated when the app will be updated regularly. 

  • How does the training continue once the real communication starts (i.e. after the user sends a message to a friend/colleague)?  I’m thinking about things like the user reporting back, or the app monitoring/assessing the sent messages directly?

 

=> I compensated this problem with adding the reporting function with a reward as I explained the above. 

 

7. sketch  

 

8. Wireframe

 

https://xd.adobe.com/view/b6f26976-bd36-400d-b176-99c3e3c3a5f9/

final project (consolation app) – final ver.

1. Task:  Discomfort Matrix Duo

Choose a partner and discuss areas of intervention on your personal discomfort matrices you would each be willing to allow your partner to address for their project. Use the types of discomfort and desired outcomes as your design briefs. In continuous consolation with your partner, you will each design an experience or device for the other person that attempts to address their area of concern.

2. Searching a partner’s discomfort  

I worked with Nitish as a partner and shared our discomfort matrix. The most interesting discomfort he had was he felt discomfort when he ran into a situation he has to console people. I wanted to work on this.

 

3. Concept: consolation helper app

  • Target user: Nitish who feels discomfort to console people
  • The object of the app: Learning how to console before he faces that situation in person

 

4. Functions of the app 

 

 

5. How it works

1) Function 1: Education 

– step1: choose a subject (ex. breaking up, test, promotion, moving…)

– step2:  A user chooses a right consolation sentence in a simulated conversation

<references of the main experience>

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2) Function 2: Sending quotes to a friend by text 

Step1: Choose a pre-made image with quotes to cheer your friend.

Step 2: Input friend’s phone number and send it. (A user could send the limited length of short text too with an image.)

<references of the main experience>

 

 

 

 

 

 

 

3) Function 3: Reporting 

– Step 1: Sign up/Sign in

– Step2: Answer to a simple checklist after a real conversation to self-checking about a consolation and send it. Once you get a reward. If you reach the specific amount of it, you could send a gift(e.g: gifts in relevance: flowers, books, painting..) to a person you want to console and a user also could get a small present as well.

6. Considerations 

Through the development of the idea, I got feedback from Nick every week, and those questions from his feedback below could be checklists to build the idea firmly before starting design.

  • How can you keep the training impactful enough that it will be true preparation for real conversations, but also use UX and UI design that encourages repeat use?  This could relate to visual style (is it realistic? cartoonish?) and/or interaction style (playful? supportive?).
=> I thought the most important factor for an impactful training was how the contents of conversations are realistic. If it could give a user an immersive consolation experience, I believe it could boost the impact of the training and also the frequency of using.
So for a content side, I set the reporting function on the app. A user will send a review after the real conversation and based on it, the new contents will be created and updated on the app to offer various consoling situations. 
For visual/interaction style, I choose an illustration/cartooning style rather than a realistic picture for more playful factor. However, it would not be a heavy animation to make it simply loaded on a screen. 
  • Are the quotes that the user can send pre-produced (i.e. generated by the app/designer), or customized by the user?

=> It will be a pre-produced message to let a user use it easily.  And this user feels difficulty to console, and this app is made for helping it, this function should not be another huddle for using an app. This sending quote message is not made only for the consoling but also for the education function for the user. And the user also could learn what to say from pre-made images just for using this function. This quotes will be updated when the app will be updated regularly. 

  • How does the training continue once the real communication starts (i.e. after the user sends a message to a friend/colleague)?  I’m thinking about things like the user reporting back, or the app monitoring/assessing the sent messages directly?

 

=> I compensated this problem with adding the reporting function with a reward as I explained the above. 

 

7. sketch  

 

8. Wireframe

 

https://xd.adobe.com/view/b6f26976-bd36-400d-b176-99c3e3c3a5f9/

Final Project Pitch II (consolation app)

1. Task:  Discomfort Matrix Duo

Choose a partner and discuss areas of intervention on your personal discomfort matrices you would each be willing to allow your partner to address for their project. Use the types of discomfort and desired outcomes as your design briefs. In continuous consultation with your partner, you will each design an experience or device for the other person that attempts to address their area of concern.

2. Partner: Nitish

(discomfort matrix of Nitish)

3. Final project idea: consolation app using his discomfort 

  • Target user: Nitish who feels discomfort to console people
  • The object of the app: Learning how to console by animated episodes

4. How it works

– step1: choose a subject (ex. breaking up, test, promotion, moving…)

– step2: Experience consolation episodes with animations

– step3: User could send quotes to the actual person

<references of the main experience>

I wanted to use discomfort situations as a tool for learning or training as well.

5. sketch  

 

Final Project Pitch (Option 1. Discomfort Matrix Duo)

1. Task:  Discomfort Matrix Duo

Choose a partner and discuss areas of intervention on your personal discomfort matrices you would each be willing to allow your partner to address for their project. Use the types of discomfort and desired outcomes as your design briefs. In continuous consultation with your partner, you will each design an experience or device for the other person that attempts to address their area of concern.

2. Partner: Nitish

3. Matrix about his discomfort 

4.  Choose a discomfort 

He said he was not good at consoling and did not know what to say in a situation when he listened to someone’s story.  I decided to make an app for his discomfort with “Consoling”.

5. A concept: A mobile app archiving words of consolation 

6. How it works

– step1: choose a subject (ex. breaking up, test, promotion, moving…)

– step2: check a list of consolation examples

-step3: similar examples showed up depends on what I used

  • other functions: cheering up coupons (based on my location, coupons for entertainments are sent. )
  • learning video: connected to Youtube videos

 

 

 

 

 

 

 

 

 

 

7. Simple navigation

 

Journey #1: Start from Form

  1. Choose the creative/design form you are most comfortable with

The most comfortable design form of me is digital drawing using my Wacom tablet which I used almost every day. I have used it for more than two years. It has simple functions and a portable device. I could save my working hours with it, and it also let me draw digital illustration like a hand drawing.

 

2. Identify the potential that form has for causing discomfort

 

The capacity of this form pretty much depends on the device itself. The sensitivity about the pressure on a pen or a table surface is an important factor. Especially a nib of a pen is consumable, the user has to replace it with a new onewhen a nib of the pen is worn down. There are extra nibs on the back of the tablet inside of the small cover on the top.

The potential discomfort that the form could cause would be

 

<usage side>

  • could make a gap between hand drawing and digital drawing
  • getting rely on digital for drawing, hard to feel the texture of materials

<device side>

  • A user is not sure when is the time to replace a nib
  • A user might be confused how to replace it
  • If a pen is not working, we don’t know it is the actual problem of the pressure of the surface of the tablet or a pen, or just because of the incorrect way of using it.

 

 

3. Identify a goal that could be reached by tapping this potential

  • finding a way to collaborate with analog and digital drawing
  • adding colors and simple icons to let users more details of the instruction

 

4. Design a “journey” through the discomfort toward that goal, using your chosen form